Contact TrustBro
Last updated: 12 August 2026
Need a hand, or need to tell us something? You don’t need an account to reach us — email is the best way.
Email support
Use this address for:
- Account help — signing in, your mobile number, profile setup or switching between Tradie and Hiring Role;
- Privacy request or complaint — access, correction or deletion of your information, or a privacy concern;
- Billing or refund concern— Profile Unlock purchases, credits that didn’t arrive, or a refund request (see the Profile Unlock and Refund Policy);
- Safety or content report — a profile, endorsement, job post, application note or shared link that looks fraudulent, abusive or unsafe; and
- General feedback — anything else, including bugs and suggestions.
Email is our only support channel. We read everything and reply as soon as we reasonably can, but we don’t publish a guaranteed response time, and we don’t offer phone support.
We’re also on Instagram — @trustbro.com.au. Follow along or send us a DM.
Already using TrustBro?
Signed-in users can send detailed product feedback and help requests straight from the app at Feedback & Help.
Keep it safe
Whatever channel you use, please never email or submit:
- passwords;
- one-time passcodes (OTPs);
- full card details; or
- private documents — unless TrustBro support has specifically requested them through an appropriate method.
We will never ask you for your password or a verification code.